Shipping policy

SHIPPING POLICY

Last updated: August 10, 2026

OUR SHIPPING COMMITMENT

St. Nix Collectibles, Toys & Antiques is a small family business operated by collectors. We understand that customers are not simply ordering products—many are adding something special, nostalgic, rare, or difficult to replace to their collections.

We make every reasonable effort to pack orders securely, ship promptly, provide tracking, and get each purchase to its destination safely.

This Shipping Policy applies to purchases made through www.stnixstore.com.

ORDER PROCESSING

Most in-stock orders are prepared for shipment on the same or next business day.

Processing may take longer during:

• Sales and promotional events;
• Holidays;
• Periods of unusually high order volume;
• Severe weather or local emergencies;
• Payment or address verification;
• Orders containing especially large, fragile, valuable, or unusually shaped products; or
• Circumstances outside our reasonable control.

Orders placed on weekends or holidays may begin processing on the next business day.

Processing time is the time required for us to prepare an order. It is separate from the carrier’s estimated transit time.

If an order requires additional information, payment verification, an address correction, or a special shipping arrangement, processing may be paused until we receive a response from the customer.

SHIPPING CONFIRMATION AND TRACKING

Tracking is provided for shipments whenever the selected carrier and destination support tracking.

Once a shipping label is created, customers generally receive a shipping-confirmation email containing the tracking number.

Tracking may not update immediately. It can take 24–48 hours after label creation for the carrier to scan the package and display movement.

A shipping notification means that a label has been created or the shipment has entered fulfillment. Carrier acceptance and movement are shown through the tracking record.

Customers are responsible for monitoring tracking information and contacting us promptly if a shipment appears delayed, damaged, misdelivered, or otherwise unusual.

DOMESTIC SHIPPING

We ship eligible orders throughout the United States, including all 50 states, when a suitable carrier service is available.

Available carriers and shipping methods may include:

• United States Postal Service;
• UPS;
• FedEx;
• DHL;
• Amazon Shipping; or
• Another established regional or national carrier.

Available services depend on the destination, package size, weight, value, and other shipment characteristics.

Some checkout options may allow us to select the carrier. When a shipping method does not name a specific carrier, we may select the most appropriate carrier and service for the order.

Customers cannot request a specific carrier unless that option is offered at checkout or approved by us before shipment.

DOMESTIC FREE SHIPPING

Eligible domestic orders totaling $60 or more before taxes may qualify for free standard shipping when free shipping is displayed as an available option at checkout.

Free shipping:

• Applies only to eligible orders and destinations;
• Uses the standard shipping method selected by St. Nix;
• Does not include expedited shipping;
• Does not apply retroactively to completed orders;
• May exclude oversized, extremely heavy, freight, or specially handled products;
• May not be available for every territory, military address, PO box, or remote destination; and
• May be temporarily changed or suspended during certain promotions or operational circumstances.

The order subtotal must remain at or above $60 after discounts and before taxes unless checkout expressly states otherwise.

If a return reduces an order below the free-shipping threshold, our actual original shipping cost may be deducted from the refund when permitted by our Refund Policy and applicable law.

The shipping options and prices displayed during checkout determine the services available for a particular order.

ORDERS UNDER $60

Orders that do not qualify for free shipping are charged according to the shipping rate displayed at checkout.

Shipping costs may be calculated using:

• Package weight;
• Package dimensions or dimensional weight;
• Shipping destination;
• Carrier service;
• Product handling requirements;
• Number of packages;
• Oversized-item requirements; and
• Applicable carrier surcharges.

Dimensional weight reflects the amount of space a package occupies, not only its scale weight. A lightweight but large product may therefore cost more to ship than a smaller product of the same weight.

OVERSIZED AND HEAVY PRODUCTS

Some products require an oversized or heavy-item shipping rate because of their dimensions, weight, shape, fragility, or packaging requirements.

Oversized products may include large playsets, vehicles, boxed sets, kitchens, display pieces, statues, unusually large vintage toys, or other merchandise that cannot safely or economically ship using an ordinary parcel rate.

Oversized and heavy products:

• May be excluded from free shipping;
• May be charged under a separate shipping profile;
• May ship separately from other products in the same order;
• May require additional handling or protective packaging;
• May have limited carrier or destination options;
• May require a street address; and
• May occasionally require a custom shipping quote.

When possible, the applicable cost will be calculated during checkout. If the website cannot accurately calculate a rate, we may contact the customer before shipment.

We will not charge an additional custom shipping amount without informing the customer and obtaining agreement. If a suitable shipping arrangement cannot be reached, the affected product or order will be canceled and refunded.

MULTIPLE PACKAGES

We may divide an order into multiple packages when reasonably necessary because of:

• Product size or weight;
• Fragile or collectible packaging;
• Carrier requirements;
• Oversized products;
• Incompatible product shapes;
• Shipping-safety concerns; or
• Inventory being fulfilled separately.

Multiple packages may have separate tracking numbers and may arrive on different days.

Unless additional charges were approved by the customer, dividing an order into multiple packages will not increase the shipping amount already paid.

PACKING STANDARDS

We take reasonable care when packing all orders, especially vintage, collectible, fragile, and boxed merchandise.

Depending on the product, we may use:

• Appropriately sized shipping boxes;
• Bubble wrap;
• Packing paper;
• Air pillows;
• Foam;
• Cardboard reinforcement;
• Protective bags;
• Corner or edge protection; or
• Other suitable packing materials.

We may reuse clean boxes and packing materials when they remain strong, sanitary, and appropriate for protecting the order. Reusing quality packing materials helps reduce waste without lowering our packing standards.

Retail packaging is not normally used as the outer shipping container unless the product listing clearly states otherwise or the product was manufactured for shipment in its original carton.

We do not guarantee perfectly mint retail packaging unless Collector’s Grade packaging or another specific condition guarantee is expressly included in the product listing.

Minor package wear that was visible in listing photographs or disclosed in the description is part of the product’s advertised condition.

SPECIAL PACKING REQUESTS

Customers may contact us before ordering with a special packing request. We will consider reasonable requests but cannot guarantee that every request can be accommodated.

We determine the final packing method based on product protection, carrier requirements, cost, available materials, and the shipment’s size and weight.

A special request that materially increases package size, weight, materials, insurance, or labor may require an additional charge. Any additional charge will be disclosed before shipment.

DELIVERY ESTIMATES

Delivery estimates are provided by Shopify or the carrier and begin after the carrier accepts the shipment.

Most standard domestic shipments are expected to arrive within approximately 3–8 business days after carrier acceptance, but this is an estimate rather than a guarantee.

Delivery may take longer because of:

• Severe weather;
• Natural disasters;
• Holiday volume;
• Carrier network delays;
• Incorrect or incomplete addresses;
• Remote destinations;
• Regional service interruptions;
• Transportation problems;
• Government action;
• Security inspections; or
• Other circumstances outside our reasonable control.

St. Nix does not control a package after it enters the carrier’s network and cannot guarantee a carrier’s estimated delivery date.

EXPEDITED SHIPPING

Expedited shipping may be available for certain orders and destinations when shown at checkout.

An expedited shipping service shortens carrier transit time. It does not necessarily shorten order-processing time.

Orders requiring fraud review, address verification, special packing, oversized handling, or other additional processing may not leave our facility immediately, even when an expedited carrier service was purchased.

If an expedited service includes a carrier-backed delivery guarantee, eligibility and reimbursement are subject to that carrier’s rules and exclusions.

Weather, service disruptions, incorrect addresses, failed delivery attempts, and other carrier-defined events may cancel a delivery guarantee.

PO BOXES

Some orders can be shipped to PO boxes using USPS or another compatible postal service.

Products that are too large, heavy, valuable, or otherwise unsuitable for postal delivery may require a physical street address.

If no compatible PO-box shipping option appears at checkout, the customer must provide a deliverable street address.

APO, FPO, DPO, AND U.S. TERRITORY ADDRESSES

We will ship eligible products to APO, FPO, DPO, and supported United States territory addresses when a compatible service is available.

These shipments may have:

• Longer transit times;
• Size or weight restrictions;
• Limited tracking after transfer;
• Customs-form requirements; or
• Product restrictions.

Delivery estimates for military and territory addresses are not guaranteed.

ADDRESS RESPONSIBILITY

Customers are responsible for providing a complete and accurate shipping address.

Before submitting an order, verify:

• Recipient name;
• Street address;
• Apartment, suite, or unit number;
• City;
• State or province;
• Postal code;
• Country;
• Telephone number; and
• Email address.

St. Nix is not responsible for delays, failed deliveries, returned packages, or additional costs caused by incorrect, incomplete, outdated, or undeliverable information supplied by the customer.

ADDRESS CHANGES

Contact us immediately if an address needs to be changed.

We cannot guarantee that an address can be changed after an order has been submitted. Once an order has entered fulfillment or a carrier has received it, we may be unable to redirect the shipment.

For security and fraud-prevention reasons, we may require verification before approving an address change. In some situations, we may need to cancel the order so the customer can place a new order with the correct address.

Do not rely solely on an email requesting an address change. The change is not approved unless St. Nix confirms it.

CARRIER ADDRESS CORRECTION FEES

Carriers may charge an address-correction, redirection, or delivery-intercept fee when customer-provided information is incorrect or incomplete.

When permitted by law, the customer is responsible for charges caused by an incorrect or incomplete address supplied with the order.

DELIVERY ATTEMPTS

Customers are responsible for monitoring tracking and making reasonable arrangements to receive their shipments.

Carriers may:

• Leave packages without obtaining a signature;
• Attempt delivery more than once;
• Deliver to a secure location;
• Transfer packages to a local post office or pickup point;
• Require identification;
• Request a signature; or
• Return an unclaimed shipment to us.

Carrier delivery practices vary by destination and are outside our direct control.

SIGNATURE CONFIRMATION

Most shipments do not automatically require a signature.

We may add signature confirmation based on the value of an order, destination, fraud risk, carrier requirements, or other reasonable security concerns.

Customers may contact us before an order enters fulfillment to ask whether signature confirmation can be added. An additional fee may apply.

An attempted delivery or carrier-offered pickup may count as a delivery attempt even if the recipient is unavailable.

DELIVERED BUT NOT RECEIVED

If tracking shows “delivered” but the package cannot be located:

1. Check around the delivery location, porch, garage, mailbox, parcel locker, and other secure areas.
2. Ask household members, neighbors, property managers, or office staff whether they accepted it.
3. Allow until the end of the delivery day because some carriers scan packages before final placement.
4. Contact the local carrier office or driver when possible.
5. Notify St. Nix promptly if the shipment remains missing.

We will assist with reasonable carrier inquiries or claims. However, a carrier’s confirmed delivery scan may affect available remedies.

Claims involving suspected theft after confirmed delivery may require a police report, carrier report, signed statement, or other documentation.

LOST OR DELAYED PACKAGES

A package is not necessarily lost merely because tracking has paused or the estimated delivery date has passed.

Carriers may require a waiting period before accepting a missing-mail or lost-package claim.

If tracking has not updated for an unusual period, contact us at stnixstore@gmail.com. We will review the shipment and, when appropriate, open a carrier inquiry or claim.

Refunds or replacements for lost shipments are determined after the carrier’s required investigation or waiting period, subject to our policies and applicable law.

DAMAGED SHIPMENTS

If a package arrives visibly damaged:

• Photograph the outside of the package before opening it, when possible;
• Photograph the shipping label;
• Photograph the packing materials;
• Photograph the product and all damage;
• Keep the box, packing materials, and damaged product; and
• Contact us promptly.

Do not discard packaging until the claim is resolved. The carrier may require inspection of the shipment and packing materials.

Contact us within 30 days of delivery as required by our Refund Policy. Reporting severe shipping damage as soon as possible gives us the best opportunity to pursue a carrier claim.

INTERNATIONAL SHIPPING

We ship to supported international destinations shown during checkout.

Available countries and shipping services may change because of:

• Carrier availability;
• Import restrictions;
• Sanctions or export controls;
• Fraud or delivery risks;
• Product licensing restrictions;
• Package size or weight;
• Customs requirements; or
• Other operational or legal considerations.

If a country is not available during checkout, we are not currently able to ship directly to that destination.

INTERNATIONAL SHIPPING RATES

International shipping rates are based on factors including:

• Package weight;
• Package dimensions or dimensional weight;
• Destination country;
• Available carrier service;
• Number of packages;
• Additional international processing and handling;
• Oversized-item requirements; and
• Carrier surcharges.

The shipping rate displayed and accepted during checkout is the rate charged for the shipment unless an obvious calculation error or an oversized product requires a separately approved quote.

International free shipping is not offered unless a specific promotion expressly states otherwise.

CUSTOMS, DUTIES, TAXES, AND IMPORT FEES

International customers are responsible for understanding and paying all destination-country charges unless checkout expressly states that a charge has already been collected.

These charges may include:

• Import duties;
• Customs fees;
• Value-added tax;
• Goods and services tax;
• Tariffs;
• Brokerage charges;
• Postal handling fees; and
• Other government or carrier charges.

These charges are not included in our product prices or ordinary shipping charges unless specifically displayed and collected at checkout.

We cannot predict or control the amount a destination country may charge.

Refusing to pay duties, taxes, or import fees does not cancel the purchase or create an automatic right to a refund.

IMPORTER RESPONSIBILITY

The recipient of an international shipment is generally the importer of record and is responsible for:

• Confirming that the product can legally be imported;
• Complying with local laws and regulations;
• Providing required identification or documentation;
• Paying applicable duties, taxes, and fees;
• Responding to customs or carrier requests; and
• Claiming the shipment within required deadlines.

St. Nix is not responsible for a customer’s failure to comply with destination-country import requirements.

CUSTOMS INSPECTIONS

International shipments may be opened and inspected by customs, postal, or government authorities.

Customs officials may open product packaging, alter packing materials, remove protective materials, or repack the shipment differently from how it left St. Nix.

We do not control customs inspections and cannot guarantee the condition of collectible packaging after customs opens or handles a shipment.

Damage caused during a customs inspection may not qualify as a packing error by St. Nix.

INTERNATIONAL DELIVERY ESTIMATES

International delivery estimates are general guidelines and are not guaranteed.

Customs processing, local postal operations, duties, inspections, remote destinations, government action, and other factors may substantially increase delivery time.

Some international postal services provide limited or delayed tracking after a shipment leaves the United States.

PRODUCT AND COUNTRY RESTRICTIONS

Not every product can be shipped to every country.

Restrictions may apply because of:

• Manufacturer licensing agreements;
• Import prohibitions;
• Replica or weapon-like product restrictions;
• Batteries, liquids, magnets, or electronic components;
• Package dimensions or weight;
• Carrier restrictions;
• Local safety or labeling rules; or
• Export-control requirements.

If we discover that a product cannot be shipped to its destination, we may cancel and refund the affected product.

INTERNATIONAL PRODUCT LIMITATIONS

International customers should understand that:

• Manufacturer warranties may not apply outside the product’s original market;
• Manufacturer support or replacement parts may not be available;
• Instructions or safety warnings may not be written in the destination’s language;
• Electrical products may use United States voltage or plug standards;
• Products may not comply with every destination-country standard; and
• Additional adapters or converters may be required.

REFUSED, UNCLAIMED, AND UNDELIVERABLE SHIPMENTS

A refused, unclaimed, or undeliverable shipment is handled according to our Refund Policy.

If a package is returned because of an incorrect address, refusal, failure to pay import charges, failure to claim the shipment, or another customer-related reason:

• Original shipping charges are not refundable;
• Return shipping charges may be deducted from the refund;
• Customs charges or carrier fees may be deducted when applicable;
• Reshipping costs must be paid before the order is sent again; and
• Any refund remains subject to product-condition and return-eligibility requirements.

If customs seizes, destroys, abandons, or disposes of a shipment, no refund will be issued for the merchandise or shipping unless applicable law requires otherwise.

FREIGHT FORWARDERS AND PACKAGE-RESHIPPING SERVICES

Customers may use a freight forwarder or package-reshipping service at their own risk.

For this policy, a freight forwarder includes a commercial forwarding company or another person who receives an order at one address and then forwards it elsewhere.

Our delivery responsibility ends when tracking confirms delivery to the forwarding address.

St. Nix is not responsible for:

• Loss after delivery to the forwarder;
• Damage caused by repacking;
• Missing products after forwarding;
• Export or customs problems;
• Delays after forwarding;
• Additional forwarding fees; or
• Delivery to the final international destination.

Unless required by law, products delivered to a freight forwarder or package-reshipping service are final sale and are not eligible for return.

If merchandise is exported after delivery to a United States forwarding address, the customer and forwarder are responsible for compliance with all export and import laws.

SHIPPING INSURANCE AND CARRIER CLAIMS

We may purchase carrier insurance or declared-value coverage for certain shipments.

Any insurance or carrier claim is subject to the carrier’s terms, exclusions, documentation requirements, and investigation.

Customers agree to reasonably cooperate with a claim by providing photographs, statements, packaging, proof of damage, or other requested information.

Filing a claim does not guarantee that the carrier will approve it.

If a carrier pays a claim directly to the customer, the customer may not also receive a duplicate refund or replacement from St. Nix for the same loss.

PREORDERS

Shipping prices displayed for preorder products may be estimates because final packaging dimensions and weights may not yet be available.

If the actual shipping requirement materially differs from the estimate, we may contact the customer before shipment.

Manufacturer release dates and expected arrival dates are estimates. Carrier transit time begins only after the preorder arrives at St. Nix, is processed, and is accepted by the shipping carrier.

ORDER CANCELLATIONS

Contact us immediately if you need to request cancellation.

We cannot guarantee that an order can be canceled after it enters fulfillment or a shipping label has been created.

If an order has already shipped, it must be handled under our Refund Policy. Original and return shipping charges may apply.

POLICY CHANGES

We may update this Shipping Policy to reflect changes in carriers, destinations, shipping rates, store operations, legal requirements, or available services.

Updates apply prospectively when posted unless otherwise stated.

The “Last updated” date at the beginning of this policy shows when it was most recently revised.

CONTACT US

Questions about shipping may be sent to:

St. Nix Collectibles, Toys & Antiques

Website: www.stnixstore.com
Email: stnixstore@gmail.com
Telephone: 417-420-9288