Refund policy
Returns & Refunds
St. Nix sells new, secondhand, vintage, and one-of-a-kind items. Please review each listing’s description and photos for its condition and included pieces.
30-day returns. Contact us within 30 days of delivery to request a return. New, secondhand, and vintage items are eligible if returned in the same condition in which they were received, with the parts, accessories, tags, and packaging that came with them. An item does not need to have been new or factory sealed when purchased. Sale and discounted items follow these same rules.
Final-sale exceptions for a change of mind:
- All trading cards, including individual cards, card lots, packs, boxes, and sealed products, are final sale for change-of-mind returns. If an item arrives damaged, incorrect, or materially different from its listing, contact us so we can review the issue. Applicable consumer rights still apply.
- Items clearly marked Final Sale on the product listing before purchase.
- Items that were factory sealed when delivered but opened afterward.
- Apparel or accessories worn, washed, altered, or damaged after delivery. Previously owned apparel is eligible if you have not worn or washed it and it remains in the condition received.
- Gift cards.
These exceptions do not limit your rights if an item arrives damaged, incorrect, or materially different from its description, or any rights provided by applicable law.
Problems with an order. Contact us promptly if an item arrives damaged, incorrect, or materially different from the listing. Include your order number and photos if possible. We will work with you on a suitable resolution, such as a replacement or part when available, or a refund. Because many items are one of a kind, an identical replacement may not be possible. Disclosed wear and condition shown in the listing photos are part of the item’s described condition.
Requesting a return. Email stnixstore@gmail.com or call or text 417-420-9288 within 30 days of delivery. Include your order number and reason for the request. Wait for return instructions and the correct return address before mailing anything. Ship an approved return within 14 days of receiving those instructions unless we agree otherwise or applicable law provides another timeframe. Pack collectibles securely and do not put a shipping label directly on retail packaging.
Shipping costs and refunds. For a change-of-mind return, you pay return postage; original shipping charges generally are not refunded. If the return is due to our error or an item arriving damaged or materially different from its listing, we will cover reasonable return shipping or provide a prepaid label where available, and refund the applicable original shipping charge. Contact us before arranging an international return so we can agree on a reasonable method.
We do not normally charge restocking fees. We will explain any proposed reduction if a change-of-mind return arrives with missing parts or in worse condition than when delivered. After receiving and inspecting an eligible return, we will notify you and issue an approved refund to the original payment method, generally within 10 business days of receipt and as required by applicable law. Your payment provider may take longer to post it.
International orders. Applicable local consumer rights still apply. Where EU withdrawal rights apply, a customer may notify us within 14 days of delivery that they wish to withdraw from an online purchase without giving a reason. Contact us for instructions; applicable law governs the return timeframe, refund, and exceptions. Customers generally pay return postage for a change-of-mind withdrawal when permitted by law.